{"id":42437,"date":"2021-01-10T19:23:30","date_gmt":"2021-01-10T18:23:30","guid":{"rendered":"https:\/\/www.eiffageenergiasistemas.com\/help-with-resolving-problems-when-using-the-b2b-conecta-platform-to-submit-invoices\/"},"modified":"2021-09-14T10:17:35","modified_gmt":"2021-09-14T10:17:35","slug":"help-with-resolving-problems-when-using-the-b2b-conecta-platform-to-submit-invoices","status":"publish","type":"page","link":"https:\/\/www.eiffageenergiasistemas.com\/en\/help-with-resolving-problems-when-using-the-b2b-conecta-platform-to-submit-invoices\/","title":{"rendered":"Help with resolving problems when using the B2B Conecta platform to submit invoices"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"42437\" class=\"elementor elementor-42437 elementor-32411\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f76b770 elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f76b770\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-0f1dba8\" data-id=\"0f1dba8\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-92d0442 elementor-widget elementor-widget-ucaddon_uc_scroll_reveal_text\" data-id=\"92d0442\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ucaddon_uc_scroll_reveal_text.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n<!-- start Encabezado H1 -->\n\t\t<link id='uc_ac_assets_file_aos_css_26053-css' href='https:\/\/www.eiffageenergiasistemas.com\/wp-content\/uploads\/ac_assets\/uc_scroll_reveal_text\/aos.css' type='text\/css' rel='stylesheet' >\n\t\t<link id='uc_ac_assets_file_uc_scroll_reveal_text_css_3552-css' href='https:\/\/www.eiffageenergiasistemas.com\/wp-content\/uploads\/ac_assets\/uc_scroll_reveal_text\/uc_scroll_reveal_text.css' type='text\/css' rel='stylesheet' >\n\n<style>\/* widget: Encabezado H1 *\/\n\n#uc_uc_scroll_reveal_text_elementor_92d0442.uc_scroll_reveal_text {\n    text-align: left;\n}\n#uc_uc_scroll_reveal_text_elementor_92d0442 .uc_reveal_holder .uc_reveal-block {\n    background: #AAAAAA;\n}\n#uc_uc_scroll_reveal_text_elementor_92d0442 .uc_reveal_holder .uc_reveal-block::before{\n  \tbackground: ;\n}\n\n<\/style>\n\n<section class=\"uc_scroll_reveal_text\" id=\"uc_uc_scroll_reveal_text_elementor_92d0442\">\n    <div class=\"uc_reveal_holder\" data-aos=\"reveal-item\" >\n        <div class=\"uc_reveal-block right\" data-aos=\"reveal-right\" data-aos-delay=\"300\"><\/div>\n        <h1><span  class=\"uc_style_uc_scroll_reveal_text_elementor_title\" style=\"color:#000000;\">Help with resolving problems when using the B2B Conecta platform to submit invoices<\/span><\/h1>\n    <\/div>\n<\/section>\n<!-- end Encabezado H1 -->\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-494b4f5 elementor-widget elementor-widget-spacer\" data-id=\"494b4f5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-fe5290b elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"fe5290b\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ad53a23\" data-id=\"ad53a23\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-05081ec elementor-widget elementor-widget-text-editor\" data-id=\"05081ec\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3><strong>Uploading draft invoices<\/strong><\/h3>\n<p>If you have selected option B1, &#8220;Upload invoices manually&#8221;, below are two links to video tutorials that will explain how to create a draft electronic invoice.<\/p>\n<p><a href=\"https:\/\/youtu.be\/DJ2wXlTnFB4\" target=\"_blank\" rel=\"noopener noreferrer\">Upload invoices to Eiffage Energ\u00eda<\/a><\/p>\n<p><a href=\"https:\/\/youtu.be\/1Dutu6ner1Y\" target=\"_blank\" rel=\"noopener noreferrer\">Upload credit notes to Eiffage Energ\u00eda<\/a><\/p>\n<h3><strong>How to make a copy of your draft invoice before sending it<\/strong><\/h3>\n<p>This copy is very useful if your invoice generates an error or if the invoice is for certifications and contains the same items each month. In the event of an error or if the invoice is rejected, just select the saved draft and select &#8220;edit&#8221;.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-00949bf elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"00949bf\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-83ce678\" data-id=\"83ce678\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7b2f39b elementor-widget elementor-widget-image\" data-id=\"7b2f39b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t<figure class=\"wp-caption\">\n\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1400\" height=\"657\" src=\"https:\/\/www.eiffageenergiasistemas.com\/wp-content\/uploads\/2021\/01\/captura_1_fin.png\" class=\"attachment-full size-full wp-image-32417\" alt=\"\" srcset=\"https:\/\/www.eiffageenergiasistemas.com\/wp-content\/uploads\/2021\/01\/captura_1_fin.png 1400w, https:\/\/www.eiffageenergiasistemas.com\/wp-content\/uploads\/2021\/01\/captura_1_fin-300x141.png 300w, https:\/\/www.eiffageenergiasistemas.com\/wp-content\/uploads\/2021\/01\/captura_1_fin-1024x481.png 1024w, https:\/\/www.eiffageenergiasistemas.com\/wp-content\/uploads\/2021\/01\/captura_1_fin-768x360.png 768w\" sizes=\"(max-width: 1400px) 100vw, 1400px\" \/>\t\t\t\t\t\t\t\t\t\t\t<figcaption class=\"widget-image-caption wp-caption-text\">Once you are in the totals, you must return to drafts before sending.<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f368542 elementor-widget elementor-widget-image\" data-id=\"f368542\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t<figure class=\"wp-caption\">\n\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1400\" height=\"145\" src=\"https:\/\/www.eiffageenergiasistemas.com\/wp-content\/uploads\/2021\/01\/captura_2.png\" class=\"attachment-full size-full wp-image-32425\" alt=\"\" srcset=\"https:\/\/www.eiffageenergiasistemas.com\/wp-content\/uploads\/2021\/01\/captura_2.png 1400w, https:\/\/www.eiffageenergiasistemas.com\/wp-content\/uploads\/2021\/01\/captura_2-300x31.png 300w, https:\/\/www.eiffageenergiasistemas.com\/wp-content\/uploads\/2021\/01\/captura_2-1024x106.png 1024w, https:\/\/www.eiffageenergiasistemas.com\/wp-content\/uploads\/2021\/01\/captura_2-768x80.png 768w\" sizes=\"(max-width: 1400px) 100vw, 1400px\" \/>\t\t\t\t\t\t\t\t\t\t\t<figcaption class=\"widget-image-caption wp-caption-text\">Your invoice line will be displayed, and you will have to click on the magnifying glass<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-082a503 elementor-widget elementor-widget-image\" data-id=\"082a503\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t<figure class=\"wp-caption\">\n\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"695\" height=\"427\" src=\"https:\/\/www.eiffageenergiasistemas.com\/wp-content\/uploads\/2021\/01\/captura_3.png\" class=\"attachment-full size-full wp-image-32427\" alt=\"\" srcset=\"https:\/\/www.eiffageenergiasistemas.com\/wp-content\/uploads\/2021\/01\/captura_3.png 695w, https:\/\/www.eiffageenergiasistemas.com\/wp-content\/uploads\/2021\/01\/captura_3-300x184.png 300w\" sizes=\"(max-width: 695px) 100vw, 695px\" \/>\t\t\t\t\t\t\t\t\t\t\t<figcaption class=\"widget-image-caption wp-caption-text\">Then click \u201ccopy\u201d to display a screen where you have to enter the invoice number (add-copy) and date, and click on \u201ccopy invoice\u201d<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dab6a21 elementor-widget elementor-widget-image\" data-id=\"dab6a21\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t<figure class=\"wp-caption\">\n\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1400\" height=\"122\" src=\"https:\/\/www.eiffageenergiasistemas.com\/wp-content\/uploads\/2021\/01\/captura_4.png\" class=\"attachment-full size-full wp-image-32429\" alt=\"\" srcset=\"https:\/\/www.eiffageenergiasistemas.com\/wp-content\/uploads\/2021\/01\/captura_4.png 1400w, https:\/\/www.eiffageenergiasistemas.com\/wp-content\/uploads\/2021\/01\/captura_4-300x26.png 300w, https:\/\/www.eiffageenergiasistemas.com\/wp-content\/uploads\/2021\/01\/captura_4-1024x89.png 1024w, https:\/\/www.eiffageenergiasistemas.com\/wp-content\/uploads\/2021\/01\/captura_4-768x67.png 768w\" sizes=\"(max-width: 1400px) 100vw, 1400px\" \/>\t\t\t\t\t\t\t\t\t\t\t<figcaption class=\"widget-image-caption wp-caption-text\">Finally, go back to drafts where both are displayed. Click on the magnifying glass in the original, select edit and next on all the screens until sending at the end.<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-039e090 elementor-widget elementor-widget-image\" data-id=\"039e090\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t<figure class=\"wp-caption\">\n\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1400\" height=\"240\" src=\"https:\/\/www.eiffageenergiasistemas.com\/wp-content\/uploads\/2021\/01\/captura_5.png\" class=\"attachment-full size-full wp-image-32431\" alt=\"\" srcset=\"https:\/\/www.eiffageenergiasistemas.com\/wp-content\/uploads\/2021\/01\/captura_5.png 1400w, https:\/\/www.eiffageenergiasistemas.com\/wp-content\/uploads\/2021\/01\/captura_5-300x51.png 300w, https:\/\/www.eiffageenergiasistemas.com\/wp-content\/uploads\/2021\/01\/captura_5-1024x176.png 1024w, https:\/\/www.eiffageenergiasistemas.com\/wp-content\/uploads\/2021\/01\/captura_5-768x132.png 768w\" sizes=\"(max-width: 1400px) 100vw, 1400px\" \/>\t\t\t\t\t\t\t\t\t\t\t<figcaption class=\"widget-image-caption wp-caption-text\"><\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-89d4d9e elementor-widget elementor-widget-image\" data-id=\"89d4d9e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t<figure class=\"wp-caption\">\n\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1400\" height=\"474\" src=\"https:\/\/www.eiffageenergiasistemas.com\/wp-content\/uploads\/2021\/01\/captura_6.png\" class=\"attachment-full size-full wp-image-32436\" alt=\"\" srcset=\"https:\/\/www.eiffageenergiasistemas.com\/wp-content\/uploads\/2021\/01\/captura_6.png 1400w, https:\/\/www.eiffageenergiasistemas.com\/wp-content\/uploads\/2021\/01\/captura_6-300x102.png 300w, https:\/\/www.eiffageenergiasistemas.com\/wp-content\/uploads\/2021\/01\/captura_6-1024x347.png 1024w, https:\/\/www.eiffageenergiasistemas.com\/wp-content\/uploads\/2021\/01\/captura_6-768x260.png 768w\" sizes=\"(max-width: 1400px) 100vw, 1400px\" \/>\t\t\t\t\t\t\t\t\t\t\t<figcaption class=\"widget-image-caption wp-caption-text\"><\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6ba719f elementor-widget elementor-widget-image\" data-id=\"6ba719f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t<figure class=\"wp-caption\">\n\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1400\" height=\"548\" src=\"https:\/\/www.eiffageenergiasistemas.com\/wp-content\/uploads\/2021\/01\/captura_7.png\" class=\"attachment-full size-full wp-image-32438\" alt=\"\" srcset=\"https:\/\/www.eiffageenergiasistemas.com\/wp-content\/uploads\/2021\/01\/captura_7.png 1400w, https:\/\/www.eiffageenergiasistemas.com\/wp-content\/uploads\/2021\/01\/captura_7-300x117.png 300w, https:\/\/www.eiffageenergiasistemas.com\/wp-content\/uploads\/2021\/01\/captura_7-1024x401.png 1024w, https:\/\/www.eiffageenergiasistemas.com\/wp-content\/uploads\/2021\/01\/captura_7-768x301.png 768w\" sizes=\"(max-width: 1400px) 100vw, 1400px\" \/>\t\t\t\t\t\t\t\t\t\t\t<figcaption class=\"widget-image-caption wp-caption-text\"><\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-debd54a elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"debd54a\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-68ed581\" data-id=\"68ed581\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-64f2660 elementor-widget elementor-widget-text-editor\" data-id=\"64f2660\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3><strong>Invoices in XML format, invoice and credit note templates, with the required items.<\/strong><\/h3>\n<p>If you have selected option B2, &#8220;Upload invoices in XML format&#8221;, below can be found two XML file templates that you can use as a basis for modifying the key fields and for submitting the invoice by sending the file in this format<\/p>\n<p><a href=\"\/wp-content\/uploads\/2021\/01\/EJEMPLO_ABONO.xml_.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">XML Credit Note Template<\/a><\/p>\n<p><a href=\"\/wp-content\/uploads\/2021\/01\/EJEMPLO_FACTURA.xml_.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">XML Invoice Template<\/a><\/p>\n<h3><strong>How to view the status of your invoices<\/strong><\/h3>\n<p>Once you have submitted your invoices in electronic format, you will have access to real-time information on the payment processing status of your invoice.\u00a0 To do this, place the cursor over the word displayed in the status to open a window containing information on the current status. As shown in the image.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-681b8a2 elementor-widget elementor-widget-image\" data-id=\"681b8a2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t<figure class=\"wp-caption\">\n\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"83\" src=\"https:\/\/www.eiffageenergiasistemas.com\/wp-content\/uploads\/2021\/01\/estado_facturas_proveedores-1024x83.png\" class=\"attachment-large size-large wp-image-32453\" alt=\"\" srcset=\"https:\/\/www.eiffageenergiasistemas.com\/wp-content\/uploads\/2021\/01\/estado_facturas_proveedores-1024x83.png 1024w, https:\/\/www.eiffageenergiasistemas.com\/wp-content\/uploads\/2021\/01\/estado_facturas_proveedores-300x24.png 300w, https:\/\/www.eiffageenergiasistemas.com\/wp-content\/uploads\/2021\/01\/estado_facturas_proveedores-768x62.png 768w, https:\/\/www.eiffageenergiasistemas.com\/wp-content\/uploads\/2021\/01\/estado_facturas_proveedores.png 1276w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t<figcaption class=\"widget-image-caption wp-caption-text\">To view the statuses in more detail, it is possible to download an Excel spreadsheet by clicking on the CSV link, as shown in the image.<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b22bdd6 elementor-widget elementor-widget-image\" data-id=\"b22bdd6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t<figure class=\"wp-caption\">\n\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"208\" src=\"https:\/\/www.eiffageenergiasistemas.com\/wp-content\/uploads\/2021\/01\/estado_facturas_proveedores_csv-1024x208.png\" class=\"attachment-large size-large wp-image-32455\" alt=\"\" srcset=\"https:\/\/www.eiffageenergiasistemas.com\/wp-content\/uploads\/2021\/01\/estado_facturas_proveedores_csv-1024x208.png 1024w, https:\/\/www.eiffageenergiasistemas.com\/wp-content\/uploads\/2021\/01\/estado_facturas_proveedores_csv-300x61.png 300w, https:\/\/www.eiffageenergiasistemas.com\/wp-content\/uploads\/2021\/01\/estado_facturas_proveedores_csv-768x156.png 768w, https:\/\/www.eiffageenergiasistemas.com\/wp-content\/uploads\/2021\/01\/estado_facturas_proveedores_csv.png 1233w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t<figcaption class=\"widget-image-caption wp-caption-text\"><\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c541c9b elementor-widget elementor-widget-text-editor\" data-id=\"c541c9b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>Common errors<\/h3>\n<h3><strong>If the invoice was made using drafts.<\/strong><\/h3>\n<p><strong>Order number (see tutorials):<\/strong><\/p>\n<ol>\n<li>The order number used by Eiffage and its subsidiaries always consists of letters and numbers (indicated in the order that you have received by email).\u00a0 E.g.: PED123456 \/ PI12435<\/li>\n<li>It must always be ORDER RECIPIENT<\/li>\n<li>Only one order can be invoiced on each invoice<\/li>\n<\/ol>\n<p><strong>Date:<\/strong><\/p>\n<ol>\n<li>The issue date cannot be more than 15 days ago (this is indicated in the DECLARATION OF CONSENT document that you have previously signed)<\/li>\n<\/ol>\n<p><strong>Delegated signature:<\/strong><\/p>\n<ol>\n<li>You have not submitted the SIGNATURE DELEGATION document. This document can be found at <a href=\"https:\/\/www.eiffageenergiasistemas.com\/facturacion-de-proveedores-en-formato-electronico\/\" target=\"_blank\" rel=\"noopener\">https:\/\/www.eiffageenergiasistemas.com\/facturacion-de-proveedores-en-formato-electronico\/<\/a><\/li>\n<\/ol>\n<h3><strong>If you have made the invoice using Facturae.<\/strong><\/h3>\n<p><strong>You do not need DIR codes as we are a private company:<\/strong><\/p>\n<ol>\n<li>Creating the recipient opens the dialogue box shown in the image. Click on the cross as shown.<\/li>\n<\/ol>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0ba2373 elementor-widget elementor-widget-image\" data-id=\"0ba2373\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"767\" height=\"473\" src=\"https:\/\/www.eiffageenergiasistemas.com\/wp-content\/uploads\/2021\/01\/facturae1.png\" class=\"attachment-large size-large wp-image-32466\" alt=\"\" srcset=\"https:\/\/www.eiffageenergiasistemas.com\/wp-content\/uploads\/2021\/01\/facturae1.png 767w, https:\/\/www.eiffageenergiasistemas.com\/wp-content\/uploads\/2021\/01\/facturae1-300x185.png 300w\" sizes=\"(max-width: 767px) 100vw, 767px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0578ab4 elementor-widget elementor-widget-text-editor\" data-id=\"0578ab4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Order number:<\/strong><\/p>\n<ol>\n<li>The order must be indicated, as shown in the image, on each line.<\/li>\n<\/ol>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0d35a11 elementor-widget elementor-widget-image\" data-id=\"0d35a11\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"652\" height=\"363\" src=\"https:\/\/www.eiffageenergiasistemas.com\/wp-content\/uploads\/2021\/01\/facturae2.png\" class=\"attachment-large size-large wp-image-32471\" alt=\"\" srcset=\"https:\/\/www.eiffageenergiasistemas.com\/wp-content\/uploads\/2021\/01\/facturae2.png 652w, https:\/\/www.eiffageenergiasistemas.com\/wp-content\/uploads\/2021\/01\/facturae2-300x167.png 300w\" sizes=\"(max-width: 652px) 100vw, 652px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5ca1d1f elementor-widget elementor-widget-text-editor\" data-id=\"5ca1d1f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Where it should be indicated that the invoice includes RC (reverse charge):<\/strong><\/p>\n<ol>\n<li>This should be indicated on the following image.\u00a0 Enter the full article at the yellow mark, then click the red arrow.<\/li>\n<\/ol>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7ec743e elementor-widget elementor-widget-image\" data-id=\"7ec743e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"640\" src=\"https:\/\/www.eiffageenergiasistemas.com\/wp-content\/uploads\/2021\/01\/facturae3-1024x640.png\" class=\"attachment-large size-large wp-image-32476\" alt=\"\" srcset=\"https:\/\/www.eiffageenergiasistemas.com\/wp-content\/uploads\/2021\/01\/facturae3-1024x640.png 1024w, https:\/\/www.eiffageenergiasistemas.com\/wp-content\/uploads\/2021\/01\/facturae3-300x187.png 300w, https:\/\/www.eiffageenergiasistemas.com\/wp-content\/uploads\/2021\/01\/facturae3-768x480.png 768w, https:\/\/www.eiffageenergiasistemas.com\/wp-content\/uploads\/2021\/01\/facturae3.png 1053w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-23ba3e2 elementor-widget elementor-widget-text-editor\" data-id=\"23ba3e2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3><strong>If you have generated the invoice in XML using your own application.<\/strong><\/h3>\n<p>See the XML templates linked on this page<\/p>\n<p>\u00a0<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Uploading draft invoices If you have selected option B1, &#8220;Upload invoices manually&#8221;, below are two links to video tutorials that will explain how to create a draft electronic invoice. Upload invoices to Eiffage Energ\u00eda Upload credit notes to Eiffage Energ\u00eda How to make a copy of your draft invoice before sending it This copy is &#8230; <a title=\"Help with resolving problems when using the B2B Conecta platform to submit invoices\" class=\"read-more\" href=\"https:\/\/www.eiffageenergiasistemas.com\/en\/help-with-resolving-problems-when-using-the-b2b-conecta-platform-to-submit-invoices\/\" aria-label=\"Read more about Help with resolving problems when using the B2B Conecta platform to submit invoices\">Read more<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-42437","page","type-page","status-publish"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Help with resolving problems when using the B2B Conecta platform to submit invoices - Eiffage Energ\u00eda Sistemas<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.eiffageenergiasistemas.com\/en\/help-with-resolving-problems-when-using-the-b2b-conecta-platform-to-submit-invoices\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Help with resolving problems when using the B2B Conecta platform to submit invoices - Eiffage Energ\u00eda Sistemas\" \/>\n<meta property=\"og:description\" content=\"Uploading draft invoices If you have selected option B1, &#8220;Upload invoices manually&#8221;, below are two links to video tutorials that will explain how to create a draft electronic invoice. 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Eiffage Energ\u00eda Sistemas","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.eiffageenergiasistemas.com\/en\/help-with-resolving-problems-when-using-the-b2b-conecta-platform-to-submit-invoices\/","og_locale":"en_US","og_type":"article","og_title":"Help with resolving problems when using the B2B Conecta platform to submit invoices - Eiffage Energ\u00eda Sistemas","og_description":"Uploading draft invoices If you have selected option B1, &#8220;Upload invoices manually&#8221;, below are two links to video tutorials that will explain how to create a draft electronic invoice. Upload invoices to Eiffage Energ\u00eda Upload credit notes to Eiffage Energ\u00eda How to make a copy of your draft invoice before sending it This copy is ... 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